Terms of Service

Effective Date: 2026-04-14 Last Updated: 2026-04-14

⚠️ Attorney or Termly review required before production launch.

1. Acceptance of Terms

By accessing or using Unposted ("Service"), you agree to these Terms of Service ("Terms"). If you are accepting on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business.

Unposted is operated by BrandPick AI LLC, a Delaware limited liability company ("BrandPick," "we," "us").

If you do not agree to these Terms, do not use the Service.

2. The Service

Unposted is a software-as-a-service product that assists small businesses with publishing content to third-party platforms (including Google Business Profile, Instagram, and TikTok) and managing customer reviews. The Service is provided on a subscription basis and may change over time.

3. Account Registration

You must provide accurate, current, and complete information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

You must be at least 18 years old.

4. Subscription, Billing, and Cancellation

4.1 Plans

We offer subscription plans (currently Starter, Pro, and Scale) billed monthly. Current pricing is listed at https://unposted.brandpick.ai/pricing. We may change pricing with at least 30 days' notice. Changes do not apply to your current paid period.

4.2 Free Trial

New accounts receive a 14-day free trial. A valid payment method is required to start the trial. At the end of the trial, your selected plan will be charged unless you cancel first.

4.3 Billing

Stripe, Inc. processes all payments. By providing a payment method, you authorize us to charge your selected plan on a recurring basis until you cancel.

4.4 Cancellation and Refunds

You may cancel at any time in the in-app billing portal. Cancellation takes effect at the end of the current paid period. We do not provide refunds for partial periods, except where required by law.

4.5 Failed Payments

If a payment fails, we will retry per Stripe's standard retry schedule and notify you. If payment is not received within 7 days, we will suspend publishing features. Continued non-payment may result in account termination.

5. Your Content and Connected Accounts

5.1 Your Content

"Your Content" means photos, text, captions, brand materials, and other content you upload or that we generate at your direction. You retain all ownership of Your Content.

You grant BrandPick a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (e.g., resize, format), and transmit Your Content solely to operate the Service — which includes forwarding it to the third-party platforms you have explicitly connected (Google, Instagram, TikTok) when you authorize publication.

This license ends when you delete the content or the account, subject to the retention periods described in our Privacy Policy.

5.2 Connected Platform Accounts

When you connect a platform (Google Business Profile, Instagram, TikTok), you authorize us to perform actions on that platform on your behalf within the scopes you grant. Your relationship with each platform remains governed by that platform's own terms. You are responsible for complying with those terms.

You represent that you are authorized to connect each account and to use the Service to publish on behalf of each business.

5.3 Acceptable Use

You will not use the Service to:

• Post content that is unlawful, harassing, defamatory, hateful, deceptive, or infringes third-party rights.
• Post content that violates the rules of any connected platform.
• Impersonate any person or misrepresent your affiliation with a business.
• Send spam or automated mass messages.
• Attempt to gain unauthorized access to the Service or other users' accounts.
• Reverse engineer, resell, or create a competing service using the Service.
• Use the Service for any purpose for which it is not designed.

We may remove content or suspend accounts that violate these rules.

5.4 AI-Generated Drafts

The Service uses AI to generate draft captions and reply suggestions. Draft content must be reviewed and approved by you before publication, except where you have explicitly enabled auto-send for qualifying reviews under a Pro or higher plan. You remain responsible for all content published from your account, including AI-generated content you approve or auto-approve.

6. Intellectual Property

BrandPick owns all rights in the Service, including the software, user interface, trademarks, and documentation. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted by implication.

"Unposted," "BrandPick," and associated logos are trademarks of BrandPick AI LLC. You may not use them without our written permission.

7. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may perform maintenance, deploy updates, or modify features. We will make reasonable efforts to notify you of material changes.

Third-party platforms (Google, Meta, TikTok) may change their APIs or policies. We will adapt the Service where commercially reasonable, but we cannot guarantee that any particular platform integration will remain available.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, BRANDPICK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, APPROPRIATE, OR FREE FROM ERRORS. YOU ARE RESPONSIBLE FOR REVIEWING ALL CONTENT BEFORE PUBLICATION.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRANDPICK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY.

BRANDPICK'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID BRANDPICK IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions the limitations apply to the fullest extent permitted.

10. Indemnification

You agree to defend, indemnify, and hold harmless BrandPick and its officers, employees, and affiliates from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any third-party rights or applicable law.

11. Termination

You may terminate at any time by deleting your account. We may suspend or terminate your access if you violate these Terms, if required by law, or for extended non-payment. On termination, your license to use the Service ends, and we will delete your data per the Privacy Policy retention schedule.

Sections that by their nature should survive termination (including Sections 5.1, 6, 8, 9, 10, 12, 13) will survive.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. For any dispute not resolved informally, you agree to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and waive objections to venue.

[OPTIONAL — DISCUSS WITH ATTORNEY: arbitration clause and class-action waiver]

13. Changes to These Terms

We may update these Terms. Material changes will be announced in-app and via email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Miscellaneous

• Entire agreement: these Terms and our Privacy Policy constitute the entire agreement between you and BrandPick regarding the Service.
• Severability: if any provision is held invalid, the remainder remains in effect.
• No waiver: failure to enforce any right is not a waiver of that right.
• Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices: we may give notice by email to the address on your account or by posting in-app.

15. Contact

BrandPick AI LLC support@unposted.brandpick.ai [Delaware registered address — Glenn to fill]